Autore: Batini, Carlo
Titolo: Un'introduzione ai servizi di "eGovernment"
Periodico: Amministrare
Anno: 2013 - Fascicolo: 1 - Pagina iniziale: 37 - Pagina finale: 58

eGovernment initiatives aim to deliver administrative services that may be useful to citizensand companies. To be effective, services must be characterized by quality and value in use. In this paper we provide a systematic introduction to services in eGovernment, starting withbasic definitions and examples of the concepts of service, service system, service process,quality and value of service. We then introduce a model for service characterization in termsof functional and non-functional properties and qualities. Finally we discuss shortly amethodology for the service life cycle, where the three different points of view of publicadministration, private service providers and users are considered.


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SICI: 0044-8141(2013)1<37:UASD">2.0.ZU;2-J
Testo completo: http://www.mulino.it/download/article/10.1442/72841
Testo completo alternativo: http://www.mulino.it/doi/10.1442/72841

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