Autore: Alby, Francesca
Titolo: "Il sito è giù!". Razionalità situata e coordinamento nelle attività diagnostiche
Periodico: Sistemi intelligenti
Anno: 2010 - Volume: 0 - Fascicolo: 1 - Pagina iniziale: 119 - Pagina finale: 130

The paper presents an analysis of diagnostic work focused on the social and organizational practices in which diagnosis is embedded. The analysis of a troubleshooting episode in an Italian internet company shows how diagnostic work is realized: 1) through collaboration sustained by specific knowledge distribution among designers (different but overlapping competences); 2) intersubjectively and discursively as an activity characterized by diverse narratives and interwined with material intervention in the system; 3) following a situated rationality which proceeds by gradual approximations to achieve partial or provisional solutions while also taking account of organizational goals and needs.


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SICI: 1120-9550(2010)0:1<119:"SÈGRS>2.0.ZU;2-N
Testo completo: http://www.mulino.it/ws/rwDirectDownload.php?doi=10.1422/31952
Testo completo alternativo: http://www.mulino.it/rivisteweb/scheda_articolo.php?id_articolo=31952

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