Autori: Corso, Mariano, Gastaldi, Luca, Boccoli, Gabriele
Titolo: Frequent is better when remote? How digitally mediated interactions with supervisor stimulate work engagement and extra-role performances of remote workers
Periodico: Sinergie
Anno: 2024 - Volume: 42 - Fascicolo: 124 - Pagina iniziale: 163 - Pagina finale: 183

Frame of the research: This research investigates the influence of frequent interactions between supervisors and employees in remote work settings. Grounded in Relational Cohesion Theory, it explores how these interactions enhance social cohesion, perceived support, work engagement, and extra-role performance during the Covid-19 remote work transition. Purpose of the paper: Since the outbreak of Covid-19, numerous organizations have increasingly embraced remote working arrangements. In this new normal, it is necessary to understand how organizations may guarantee the attachment of their employees to their job roles. This study argues that an ongoing frequency of interaction between supervisors and their collaborators, within a remote working context, may reinforce the relational and social cohesion within a team, leading its members to perceive more support from both their supervisors and the whole organization. Design/methodology/approach: A survey has been administered to the 410 employees of an information consulting company that experienced remote working during the pandemic. Data have been analysed using structural equation modelling. Findings: Results show that a higher frequency of interaction in remote working contexts reinforces internal social cohesion, stimulating extra-role performances, such as creativity, adaptivity, proactivity, and knowledge sharing, through the mediation of social support and work engagement. Implications for both academics and practitioners are discussed. Practical implications: This research provides valuable insights for organizations navigating remote work. To enhance support and mitigate isolation, frequent interactions between supervisors and employees can foster work engagement and the extra-role performance of remote workers. Originality of the paper: This study shows how an ongoing frequency of interaction with supervisors within remote working contexts helps employees to remain engaged in their job roles and to exhibit positive behaviorbehaviour, mitigating the sense of isolation experienced during the pandemic.




SICI: 0393-5108(2024)42:124<163:FIBWRH>2.0.ZU;2-U
Testo completo: https://ojs.sijm.it/index.php/sinergie/article/view/1770/980

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