With the digital and technological transformation, firms tend to be more open to new collaborative innovation approaches. Customers are considered not just the final consumers of a product but innovation partners. Consumers exchange their ideas with firms using predominantly social media networks (SMNs). However regardless the boost of the use of SMNs to generate innovative ideas, the involvement of these digital tools in the open innovation (OI) model needs to be explored more. Few studies have already researched the benefits of the SMNs in the innovation process of
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