Associazione ESSPER periodici italiani di economia, scienze sociali e storia
Autore: Raimondi, Marco Titolo: Miele: il ruolo strategico della rete di assistenza Periodico: Micro & macro marketing Anno: 2012 - Volume: 63 - Fascicolo: 3 - Pagina iniziale: 577 - Pagina finale: 588
Miele is a well-known producer of domestic appliances, with a highand top-quality market positioning. As production is concentrated inGermany, the Italian branch is focused on distribution and customerservice. The service network is today one of the strategic assets for thebrand success. Miele Italy is investing in quality of this network and inaccurate control of customer satisfaction.