Services in evolution: papers from 19th Toulon-Verona Conference 'Excellence in Services', September 5-6, 2016, University of Huelva, Spain |
Who empowers whom?: the role of organizational health literacy in empowering patients |
Improving the quality of the information flow among top managers |
The contribution of systems and service research to rethinking higher education programs: a T-shaped model |
Knowledge management: an asset for managing change? |
Linking social entrepreneurship and innovation through the lens of the value co-creation process |
Il perimetro di industrie culturali, creative e turismo: specializzazioni e implicazioni di policy in Italia |
Turismo crocieristico e percezioni della popolazione residente: i risultati di un'analisi cluster |
Customer-centric service innovation in health care: findings from a case study |
A framework for analysing convergenceReceived between online brand identity and online brand image: the case of the British Museum |