Autore
Corio, Gian Franco

Titolo
L'introduzione della Qualità Totale in aziende ospedaliere: aspettative ed opinioni del middle management.
Periodico
CERIS-CNR. Working Paper
Anno: 1996 - Fascicolo: 16 - Pagina iniziale: 1 - Pagina finale: 11

Analysis of the feelings and expectations of the middle management in hospital firms concerning the characteristics and aspects of Total Quality which are considered peculiar to the top management and Health Department. A study of the strategic factors that are necessary to form the element of managerial organisation for the managers who are directly responsible for on line staff, as well as an identification of the guarantees necessary for the implementation of the Total Quality program in the firm.



Testo completo: http://www.ceris.cnr.it/ceris/workingpaper/1996/wp16_96.PDF

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