Autore
Parisi, Stefania

Titolo
«Warned by the algorithm». Platform labour ed esperienza della mediazione algoritmica tra gli host di Airbnb
Periodico
Problemi dell'informazione
Anno: 2022 - Fascicolo: 2 - Pagina iniziale: 173 - Pagina finale: 197

This article presents the results of a study on Airbnb hosts and discusses findings regarding the perception of algorithmic mediation in the user-platform relationship; the experience of the algorithm in the everyday work management and the processes of building visibility and trust among users; and the surveillance mechanisms of hosts’ activity. A widespread awareness of the role of the algorithm emerges from the interviews, together with a difficult understanding of its concrete functioning in the various contexts in which it is applied. There is also evidence of the asymmetric nature of the communicative processes and the socio-technical platform affordances that enable them. Airbnb’s for-profit hosting emerges as a sui generis kind of platform labor compared to other algorithm-regulated on-demand services, as it assigns significant importance to caring for the space (both domestic and digital) and the guests



SICI: 0390-5195(2022)2<173:«BTAPL>2.0.ZU;2-4
Testo completo: https://www.rivisteweb.it/download/article/10.1445/104625
Testo completo alternativo: https://www.rivisteweb.it/doi/10.1445/104625

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