Articoli pubblicati da:
Lewis, Barbara R.Risultato della ricerca: (5 titoli )
| Promesse di servizio, problemi e rimedi: l'efficace gestione del disservizio |
De Qualitate - 1998
| Service quality in the financial sector. Customer care in financial service organisations |
International journal of bank marketing - 1989
| Service quality in the financial sector. Introduction |
International journal of bank marketing - 1989
| Service quality in the financial sector. Quality in the service sector: a review |
International journal of bank marketing - 1989
| Technology in banking. Corporate attitudes towards electronic banking in Norway |
International journal of bank marketing - 1987
